Customer support

Sorts a pasted ticket queue, drafts a reply from the facts in the ticket, and updates a knowledge-base article when the same answer keeps coming back. It does not promise a refund, a feature, or a policy the user did not supply. 3 entries, listed by title.

K

Knowledge-base update · listed — Updates a knowledge-base article from the current article and the tickets that show it is wrong or thin.

S

Support reply draft · listed — Drafts a support reply using only the ticket and the policy the user pasted.

T

Ticket triage · listed — Sorts pasted support tickets into reply, wait, bug, or billing, with the fact that decided the bucket.